Appointment policies

01

Cancellations & rescheduling

If you need to cancel or reschedule, please give at least 24 hours’ notice. This allows the appointment to be offered to another client.

Cancellations with less than 24 hours’ notice are charged 50% of the total services booked. Missed appointments are charged 100% of the total services booked.

Please call to arrange a cancellation or change. If Amanda is unavailable, leave your name, appointment details and a contact number.

02

Arriving late

Please arrive on time for your appointment. If you’re more than 10 minutes late, it may not be possible to complete your treatment. If the treatment cannot go ahead because of late arrival, the cancellation policy applies.

03

Gift vouchers

Gift vouchers purchased on or after 16 March 2026 are valid for three years from the date of purchase. Expiry details are shown on the voucher.

Vouchers cannot be exchanged for cash and are not refundable for a change of mind. This does not limit any rights you have under New Zealand consumer law.

If you have a voucher purchased before 16 March 2026, contact Amanda to check its expiry and applicable terms.

04

Questions

For help with these policies or an existing appointment, contact Amanda.